Strategies to Manage Difficult Conversations and Conflict More Effectively

Workshop Description

3-hour interactive virtual session

Discovering effective approaches to de-escalate anxious, hostile, or challenging behavior is an essential skill for PSWs and other front-line support workers. The way an individual responds to such behavior often holds the key to diffusing it successfully. This workshop will explore conflict dynamics, how to get to the source of a problem, and help support workers develop their own personal de-escalation strategies, enabling them to handle challenging scenarios more effectively.

This workshop will help your staff:

• to be better prepared to approach challenging behaviours by staying calm, managing their responses, and setting limits and boundaries
• disengage from situations and avoid taking things personally 
• feel more confident in de-escalating tense situations
• be more mindful about avoiding hostility when giving information

Who Should Attend

This workshop is designed to provide PSWs with practical, relevant training—regardless of prior experience or formal education.