Designed for PSWs already working in the field, these short sessions focus on practical skills—not background theory. Each session delivers targeted, actionable learning your staff can apply right away in client care.
1-Hour Workshop
Open Registration
Focused and Practical
Workshop Schedule
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July
July 8th - 12 Practical Ways PSWs Can Support a Client with Depression
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Mental Health
Workshop Description:
PSWs play a vital role in making a meaningful difference for clients experiencing depression.
This session provides 12 concrete strategies that PSWs can implement to support the clients' mental health and well-being. Each strategy is grounded in practical, day-to-day interactions that can help build trust, reduce isolation, and promote well-being.
July 10th - How to Say No to a Client
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Communication
Workshop Description:
It's not always easy to say no - especially when supporting clients and their families.
This session introduces the 'Flavours of No' - practical, respectful ways PSWs can set boundaries and decline requests that fall outside their role or available time, while maintaining trust and rapport with clients and caregivers.
July 17th - Helping Clients with Dementia Feel at Ease During Bathing
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Dementia
Workshop Description:
Reluctance to bathe or shower is one of the most common issues when supporting individuals with cognitive loss.
This session offers practical strategies PSWs can use to make bathing a more comfortable, positive experience for clients living with dementia.
September
September 17th - Recognizing and Responding to Wandering and Exit-Seeking Behaviours
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Dementia
Workshop Description:
Wandering and exit-seeking behaviours often serve a purpose for the person experiencing them, but they are not the same.
This session helps PSWs recognize differences between the two and introduces practical, compassionate strategies to respond effectively to either behaviour.
September 25th - Five Ways to Strengthen Your Problem-Solving Skills
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Service Excellence
Workshop Description:
Problem-solving is a key part of a PSW’s day-to-day work — whether they’re managing unexpected client needs, navigating unclear instructions, or adapting to changing situations. In this one-hour session, participants will learn five practical ways to improve their problem-solving skills, including how to identify the real issue, explore root causes, think creatively, and choose the best solution. Participants will walk away with strategies to apply immediately on the job.
October
October 30th - Depression, Dementia and Delirium - Identifying the Differences
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Mental Health
Workshop Description:
Depression, dementia and delirium can share similar signs - but also have key differences. These conditions may also co-exist, making it important for PSWs to recognize what a client may be experiencing.
This session outlines common indicators of each condition and highlights the importance of communicating observations with the care team.
November
November 12th - Four Steps to Building Trust with Clients Experiencing Mental Health Issues
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Mental Health
Workshop Description:
Strong therapeutic relationships are the foundation of effective care but can be more challenging to establish when clients are experiencing mental health issues.
This session introduces four practical steps PSWs can use to build rapport, establish trust, and create positive working relationships with clients who have mental health conditions. Participants will learn specific techniques for connecting with clients while respecting their unique needs and experiences.
November 18th - In the Last Hours: Recognizing End-of-Life Signs
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Palliative Care
Workshop Description:
While no one can predict a specific time a client may pass, there are signs that a client may be in the last days of their life.
This session helps PSWs recognize these end-of-life indicators and understand how to provide appropriate comfort and support. Participants will learn what to observe and how to communicate with families during this sensitive time.
November 20th - Showing Up Strong: Professionalism in Everyday PSW Work
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Service Excellence
Workshop Description:
How PSWs present themselves matters. This one-hour session explores what professional presence looks like in home and community care – including communication, body language, boundaries, and reliability. Staff will learn how small actions can build trust, strengthen client relationships, and reflect your commitment to quality care.
December
December 4th - Understanding and Responding to Disrobing or Romantic Overtures
Register NowTime: 1:00pm - 2:00pm EST
Topic Area: Dementia
Workshop Description:
Loss of inhibition may occur in many clients with dementia.
This session helps PSWs understand the underlying causes of these behaviors and develop professional, dignified responses. Participants will learn practical strategies for redirecting behaviors and when to seek additional support.
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