Managing Difficult Emotions - The Role of Emotional Intelligence for PSWs

Workshop Description

3-hour interactive virtual session

This workshop on Emotional Intelligence (EI) is designed specifically to enhance PSWs’ skills, improve the quality of care they provide, and cope well with complex feelings that are common to their role. The course will cover the essential components of EI, including self-awareness, self-regulation, empathy and social skills, and will focus on practical strategies that PSWs can implement in their daily interactions with clients and colleagues. This course aims to empower personal support workers to leverage emotional intelligence in their roles, ultimately leading to more compassionate and effective care. 

This workshop will help your staff:

• recognize and understand their own emotions and how these emotions influence their interactions with clients and colleagues.
• develop techniques for self-awareness and self-regulation
• cultivate empathy to enhance client relationships
• build effective communication and social skills for teamwork

Who Should Attend

This workshop is designed to provide PSWs with practical, relevant training—regardless of prior experience or formal education.