Making Communication Work: Essential Skills for Frontline Staff

Workshop Description

3-hour interactive virtual session

As integral members of the client support team, front-line healthcare workers play a crucial role in establishing trust with clients, their families, and fellow caregivers. They are responsible for identifying individual needs and preferences, effectively relaying information, and interpreting instructions. This workshop aims to strengthen the communication abilities of support workers, enabling them to engage in positive, clear, and professional interactions with clients and caregivers. Additionally, participants will acquire valuable techniques for navigating challenging situations such as workplace conflict, gossip, and toxic environments that can erode trust.

This workshop will help your staff:

• be better able to apply person-centred conversation techniques and tools to allow them to really connect with clients and caregivers
• be more likely to get their message across clearly
• more effectively resolve challenges with clients and peers
• better manage the workplace grapevine

Who Should Attend

This workshop is designed to provide PSWs with practical, relevant training—regardless of prior experience or formal education.