Client-Centred Support Skills for Frontline Staff

Workshop Description

3-hour interactive virtual session

The role of PSWs and other front-line support workers is fundamental to excellent client support, and one that requires the ability to balance client needs with a list of tasks on a service plan. This interactive workshop will help your staff better assess what really matters to their clients, tailor support to the client’s preferences and bridge these needs with the tasks they’re there to do. They’ll also explore how to communicate their client’s preferences, and their own expertise, to others.

This workshop will help your staff understand:

• what quality client support is
• the benefits of involving clients in their own support, and how to do it appropriately
• approaches to bridge client needs and support plan priorities

Who Should Attend

This workshop is designed to provide PSWs with practical, relevant training—regardless of prior experience or formal education.