Attitude and Accountability: Professionalism on the Frontline

Workshop Description

3-hour interactive virtual session

We talk a lot about “professionalism” - but what does that actually mean in the day-to-day world of a community healthcare worker? It’s a lot more than just dressing nicely and being polite!

In this workshop, we’ll discuss the concept of professionalism and what it asks of support workers. Using real-life examples, we’ll discuss trust, attitude and accountability and uncover ways your staff can demonstrate their commitment to service excellence.

This workshop will help your staff understand:

• the core concepts of accountability, reliability, and integrity
• the importance of attitude and demeanor
• essential interpersonal and communication skills
• concepts of privacy and confidentiality

Who Should Attend

This workshop is designed to provide PSWs with practical, relevant training—regardless of prior experience or formal education.