We make it simple to plan and deliver meaningful training.
Our process is clear, flexible, and built around your organization’s real context.
The Process: What to expect
STEP 1: Get a Quote
OPTION 1: BOOK A MEETING
Recommended for new organizations
Helps us understand your goals, answer questions, and gather details for your quote
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OPTION 2: REQUEST A QUOTE
Ideal for returning organizations
Select your workshop(s) and provide a few details so we can quickly prepare your quote
STEP 2: Confirm and Schedule
After approving your quote, share your preferred date and time.
We’re flexible, offering sessions during the day, evenings, or weekends to fit your schedule
STEP 3: Trainer Consultation
This is one of the most valuable parts of our process.
Before the session, you will meet with the trainer who will be facilitating your workshop. This gives them the opportunity to understand your organization’s context, current challenges, and priorities.
Because our workshops are delivered to agency-based teams, this conversation helps the trainer focus the content on what matters most to your staff and what they are experiencing day to day.
STEP 4: Emails, Reminders and Materials
We make communication easy for you.
You will receive an email that includes:
- The Zoom link
- Date and time of the session
- Any handouts or materials
You can simply forward this to participants.
We can also provide a short, PSW-friendly flyer you can share ahead of time so staff know what the workshop is about.
- The Zoom link
STEP 5: We Run the Session
On the day of the workshop, participants log in and take part. Our trainer facilitates the session on Zoom, so you do not need to manage delivery or logistics.
STEP 6: Follow-Up and Reporting
After the session, we send you a single link with consolidated participant feedback for your reporting.
If needed, we can also provide an attendance report.
Curious about our workshops? Explore our Training Catalogue
Customizing Your Training
Some organizations have a specific challenge or idea. In those cases, we collaborate with you to design training that goes beyond standard formats and fits your context and goals.
Custom options may include:
- Staff training days with tailored content
- Multi-day or multi-session learning
- Series-style workshops with activities or reflection
- Other formats shaped around your goals
Our trainers bring frontline and teaching experience, ensuring learning is practical, relevant, and grounded in real work.
For Best Results:
How to Get the Most Out of Your Workshop
Communicate purpose and expectations
Use our ready-to-share manager message templates to explain why the training matters and what participation looks like.
Protect learning time
Encourage participants to be fully present, minimizing distractions common in virtual sessions.
Include a supervisor
A supervisor can answer organization policy-related questions and stay connected to what staff are learning.
Leverage your follow-up resources
Feedback summaries and optional attendance reports support reporting and ongoing conversations.
Learn More About Our Workshops
Capacity Builders offers learning pathways to meet the needs of your staff and organization:
- PSW Readiness – Interactive sessions designed for new PSWs to build confidence, transition smoothly from classroom to client care, and start strong on the job. These workshops are customized for each organization.
- Complete Skill Building – Agency-based workshops for teams of all experience levels including specialist courses.
Explore all our offerings and find the right learning pathway for your team.
