Frequently Asked Questions About the Support Service Worker Certificate Program
Do all of the modules listed on your website have to be completed?
No. We’ll do an assessment based on your needs, the skill/experience level of your people and your client population, then work with you to select only the content that is going to give you the results you’re looking for.
How long does it take to complete the program?
A typical program runs between 14 - 16 days in the classroom; however, the length of the program really depends on your needs and the skills/experience of your people. The program is not intended to run on consecutive days. As well, a program for new recruits should include a precepted practicum blended with the classroom sessions so students can build confidence trying out their new skills right away under the guidance of a trained preceptor. The practicum is typically 5-8 days and can be combined with your regular new hire orientation.
Will this program work for people with no background in support work?
Yes. It’s designed specifically to address the needs of those who have no relevant experience. Note that as it’s customized to your needs, though, it can provide appropriate training to folks who have any level of relevant training.
We don’t have trained preceptors on staff. Can we still do the program?
Yes! We can provide preceptor training to your staff members who will be working with new hires. This training usually covers the role of the preceptor and the observation, feedback and redirection skills needed to provide guidance to the new hire.
Is the training schedule flexible?
Absolutely, we’ll work with you to develop a training plan that fits your schedule. As noted above, the program does not run on consecutive days.
Can two or more organizations share costs and train their staff together?
Yes! We welcome the opportunity to work with multiple organizations, with provider networks or Ontario Health Teams.
Is this certificate recognized by the province, or will it lead to a provincially recognized certificate?
No. While this program provides a Capacity Builders certificate to students who successfully complete the program, it does not lead to a provincially-recognized certificate.