Stepping Up to Supervisor:
A Preparatory Course for Front-Line Staff
Moving Into a Lead or Supervisory Role
March 21 and 28, 2017 in Toronto*
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This two-day course provides front-line staff with the opportunity to learn essential skills to prepare them for a supervisory or team leader role.
We will address the specific issues that arise when a front-line worker moves from a peer to a supervisor. We'll also address the unique role of the “working supervisor” – the team leader who is also responsible for front-line duties. Emphasis will be on identifying the benefits of “stepping up to supervisor” and on identifying positive approaches to the challenges that arise. This is a very interactive course; we'll use real-world examples and case scenarios from a not-for-profit human service perspective. A certificate will be awarded to those who successfully complete the course.
Participants will learn:
We will address the specific issues that arise when a front-line worker moves from a peer to a supervisor. We'll also address the unique role of the “working supervisor” – the team leader who is also responsible for front-line duties. Emphasis will be on identifying the benefits of “stepping up to supervisor” and on identifying positive approaches to the challenges that arise. This is a very interactive course; we'll use real-world examples and case scenarios from a not-for-profit human service perspective. A certificate will be awarded to those who successfully complete the course.
Participants will learn:
- what supervisors are really supposed to do - from a task and interpersonal perspective
- how to make a successful transition from peer to supervisor
- essential interpersonal skills required for the job
- about the role of a mentor and support system in facilitating the transition
- how to develop a personal plan to hone your skills and comfort level
Course Agenda:
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Day 1: What to Expect in Your New Role
Day 2: Communication and Teambuilding Skills
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Comments from past participants: |
Who Should Attend?
This course is suitable for any front-line staff who wishes to pursue supervisory position.
This course is suitable for any front-line staff who wishes to pursue supervisory position.
About Your Course Leader:
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Lynelle Hamilton specializes in program planning and development, program evaluation and innovative education and training for people who work in human service settings. In 1993, Lynelle developed Capacity Builders’ first supervisory skills program, later updating the content and developing streams that address the needs of specific groups (new managers, managers-to-be, as well as skilled and experienced managers). In addition to the courses, Lynelle provides one-day workshops on many aspects of supervision. She also works with individual agencies to develop supervisors’ skill within their own agency. She has authored a workbook on supervision and has written articles on the subject.
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Course Details:
Dates: March 21 and 28, 2017
9:00 a.m. to 4:00 p.m.
Location: 970 Lawrence Avenue W in Toronto (Dufferin/Lawrence). We are located 7 minutes south of Hwy. 401, and 5 minutes from the Lawrence West subway station.
Fee: $399 (includes all materials and lunch)
Special Rate for OCSA Members: $359
Register Today - Space is Limited!
Online: Please click here to register online
By Fax: Please print and fax this form to 416-256-3021
Questions? Please send us an email at info@capacitybuilders.ca.
9:00 a.m. to 4:00 p.m.
Location: 970 Lawrence Avenue W in Toronto (Dufferin/Lawrence). We are located 7 minutes south of Hwy. 401, and 5 minutes from the Lawrence West subway station.
Fee: $399 (includes all materials and lunch)
Special Rate for OCSA Members: $359
Register Today - Space is Limited!
Online: Please click here to register online
By Fax: Please print and fax this form to 416-256-3021
Questions? Please send us an email at info@capacitybuilders.ca.
*Not close to Toronto? No worries, we’ll come to you, anywhere in the province. Please contact info@capacitybuilders.ca for more information.
