In-Service Training for PSWs
We deliver targeted training designed to complement and enhance the skill sets of PSWs, PAs and their Supervisors in Home and Community Care, Long-Term Care and Retirement Homes. Our trainers offer the strategies, solutions and techniques to meet your own unique needs.

New! Try Our Online Quote Request Form

We've made it quicker, and easier, to get a training quote.

Just click here, fill out the short form and we'll email you a full training proposal with a cost estimate.

Of course, if you'd prefer to call us to discuss your training needs, just dial 416-256-3010 ext. 229 or 1-800-267-6272 ext. 229.

Why consider
in-service training?

  • the content is customized to address specific challenges faced by your staff
  • since we come to you, you’ll save staff time, as well as travel and accommodation expenses
  • we’ll coordinate the training to suit your schedule
  • issues, questions and daily challenges will be discussed as a team

How to book an
in-service workshop

Just call or email us. We’ll answer any questions you might have, and then put you in touch with one of Capacity Builders’ trainers who will have an in-depth conversation about your learning objectives. We’ll then send you a training agreement, and together we’ll set a date that accommodates your schedule. 

Please click on the title for the full workshop description. 
Please call us if you have any questions about our in-service training,
or if you require training that you don't see listed below!
Click here for a printable PDF calendar of
Capacity Builders' 2019/2020 PSW workshops!
 Palliative and End-of-Life Care Workshops
  • An Introduction to Palliative Care
  • New! Common Symptoms in the Person who is Dying
  • New! PSW Role in Pain Assessment and Management in Palliative Support (can be delivered via webinar)
  • Practical Strategies to Promote Comfort and Well-Being in Palliation (formerly called Non-Medicinal Pain Reducing Techniques)  (can be delivered via webinar)
  • New!  The Final Journey: When the Person with Dementia is Dying
  • PSW Role in Supporting the Client who Has Chosen Medical-Practitioner Assisted Death
  • New! How to Offer Meaningful Support to Clients and Families Facing Late and End-Stage Illness
Click here to learn more about Capacity Builders' palliative care workshops for PSWs


Mental Health Workshops
  • New! PSW Specialist Certificate in Mental Health
  • Introduction to Mental Illness: From Myth to Understanding  (can be delivered via webinar)
  • New! Bridging the Trust Gap: Establishing Rapport with Clients Who Have Mental Health Issues
  • New! Communicating with Clients Who Have Mental Health Issues
  • Supporting a Client Who Has Symptoms of Depression
  • Supporting Clients with Anxiety and Affective Disorders
  • Supporting a Client with Addiction
Click here to learn more about Capacity Builders' mental health workshops for PSWs


Specific Diseases and/or Chronic Conditions Workshops
  • Supporting Clients with Diabetes  (can be delivered via webinar)
  • Supporting Clients who Have Had a Stroke  (can be delivered via webinar)
  • Communicating with Clients Who Have Had a Stroke
  • Supporting Clients with Communication Barriers  (can be delivered via webinar)
  • Supporting Clients with Parkinson's Disease  (can be delivered via webinar)
  • Supporting Clients with Multiple Sclerosis  (can be delivered via webinar)
  • Supporting Persons with Spinal Cord Injury  (can be delivered via webinar)
  • Assisting Persons with an Acquired Brain Injury
 Click here to learn more about Capacity Builders' chronic conditions/specific diseases workshops for PSWs

 Dementia Care Workshops
  • New! PSW Specialist Certificate in Dementia Care
  • Introduction to Cognition and Dementia  (can be delivered via webinar)
  • New! Understanding Dementia From Your Client's Perspective  (can be delivered via webinar)
  • Communication in Dementia: From Confusion to Understanding  (can be delivered via webinar)
  • New Format! Responding to Challenging Behaviours: Meeting Your Organization's Specific Needs  (can be delivered via webinar)
  • New! Responding to Socially Inappropriate Behaviours in Dementia  (can be delivered via webinar)
  • Physical and Verbal Challenging Behaviours in Dementia (formerly called Aggression in Dementia) (can be delivered via webinar)
  • New! Supporting Caregivers of People with Dementia  (can be delivered via webinar)
  • New!  The Final Journey: When the Person with Dementia is Dying
Click here to learn more about Capacity Builders' dementia care workshops for PSWs


Clinical Skills Workshops
  • Mobility and Handling Skills Certificate Workshop
  • Skin and Wound Care  (can be delivered via webinar)
  • PSW Role in Medication Support  (can be delivered via webinar)
  • Falls Management
Click here to learn more about Capacity Builders' clinical skills workshops for PSWs


Elder Abuse Workshop
  • Responding to Elder Abuse
Click here to learn more about Capacity Builders' elder abuse workshop

De-Escalation
  • Crisis Aversion and Response Education (CARE)
Click here for more information about Capacity Builders' de-escalation workshop

Supporting Specific Populations
  • Supporting Clients who are Lesbian, Gay, Bisexual, Transgendered or Queer  (can be delivered via webinar)
  • Supporting Clients Aging with HIV  (can be delivered via webinar)
Click here to learn more about Capacity Builders' workshops that support specific populations

Communication and Inter-professional Collaboration
  • New! Assessment and Presentation Skills for PSWs
  • New! Inter-professional Collaboration Skills for PSWs  (can be delivered via webinar)
  • Making Communication Work: Essential Skills for Front-Line Staff
  • New! How to Have Difficult Conversations with Clients and Caregivers
  • Conflict Resolution and De-Escalation Techniques for PSWs
  • Intercultural Communication
  • Through Other Eyes
Click here to learn more about Capacity Builders' communication and interpersonal skills workshops

Professionalism and Service Excellence
  • New! Quality Client Support: PSWs Make the Difference  (can be delivered via webinar)
  • Professionalism: Demonstrating Your Commitment to Service Excellence  (can be delivered via webinar)
  • Documentation Basics  (can be delivered via webinar)
  • Building Successful Boundaries with Clients  (can be delivered via webinar)
  • Customer Service in Human Service Organizations  (can be delivered via webinar)
  • Putting Clients and Families First!  (can be delivered via webinar)
  • Critical Thinking for PSWs  (can be delivered via webinar)
  • Ethics Training for Direct Care Workers
Click here to learn more about Capacity Builders' professionalism and client-centred care workshops

Self-Care for PSWs
  • Stress Management: Positive Coping Strategies for PSWs  (can be delivered via webinar)
  • When Grief Comes to Work: Dealing with Grief and Loss
  • Compassion Fatigue
Click here to learn more about these Capacity Builders' workshops