We're still here to support your PSWs!
Most of our workshops can be delivered virtually.
Please contact us for more information.

In-Service Training for PSWs
We deliver targeted training designed to complement and enhance the skill sets of PSWs, PAs and their Supervisors in Home and Community Care, Long-Term Care and Retirement Homes. Our trainers offer the strategies, solutions and techniques to meet your own unique needs.

New! Try Our Online Quote Request Form

We've made it quicker, and easier, to get a training quote.

Just click here, fill out the short form and we'll email you a full training proposal with a cost estimate.

Of course, if you'd prefer to call us to discuss your training needs, just dial 416-256-3010 ext. 229 or 1-800-267-6272 ext. 229.

Why consider
in-service training?

  • the content is customized to address specific challenges faced by your staff
  • since we come to you, you’ll save staff time, as well as travel and accommodation expenses
  • we’ll coordinate the training to suit your schedule
  • issues, questions and daily challenges will be discussed as a team

How to book an
in-service workshop

Just call or email us. We’ll answer any questions you might have, and then put you in touch with one of Capacity Builders’ trainers who will have an in-depth conversation about your learning objectives. We’ll then send you a training agreement, and together we’ll set a date that accommodates your schedule. 

Please click on the title for the full workshop description. 
Please call us if you have any questions about our in-service training,
or if you require training that you don't see listed below!

 Most of our workshops can be delivered virtually.
Please contact us for more information.

 Mental Health Workshops
  • PSW Specialist Certificate in Mental Health
  • Introduction to Mental Illness: From Myth to Understanding 
  • Bridging the Trust Gap: Establishing Rapport with Clients Who Have Mental Health Issues
  • Communicating with Clients Who Have Mental Health Issues
  • Supporting a Client Who Has Symptoms of Depression
  • Supporting Clients with Anxiety and Affective Disorders
Click here to learn more about Capacity Builders' Mental Health Workshops for PSWs
 
​Dementia Care Workshops
  • PSW Specialist Certificate in Dementia Care
  • Introduction to Cognition and Dementia   
  • Responding to Challenging Behaviours: Meeting Your Organization's Specific Needs 
  • Responding to Socially Inappropriate Behaviours in Dementia 
  • Physical and Verbal Challenging Behaviours in Dementia (formerly called Aggression in Dementia) ​ 
  • The Final Journey: When the Person with Dementia is Dying
Click here to learn more about Capacity Builders' Dementia Care Workshops for PSWs

Communication and Service Excellence
  • Making Communication Work: Essential Skills for Front-Line Staff
  • Conflict Resolution and De-Escalation Techniques for PSWs​​
  • Intercultural Communication
  • Documentation Basics​
  • Building Successful Boundaries with Clients
  • Critical Thinking for PSWs​
  • Quality Client Support: PSWs Make the Difference
  • ​Professionalism: Demonstrating Your Commitment to Service Excellence
Click here to learn more about Capacity Builders' Communication and Service Excellence Workshops

​Self-Care for PSWs
  • Stress Management: Positive Coping Strategies for PSWs
  • When Grief Comes to Work: Dealing with Grief and Loss
  • Compassion Fatigue
Click here to learn more about these Capacity Builders' Self-Care for PSWs Workshops