Managing Client Priorities When You Have a Job to Do

This in-service workshop will help your staff:

• describe what client-centred support is…and isn’t.

• identify the benefits of involving clients in their own support
• describe three methods of involving clients in their support and discuss when each method might be most appropriate.
• describe “bridging” client needs and support plan priorities and demonstrate ways in which the participant can use this technique to provide more tailored support.

Client-centred support is what we’re supposed to be about, but how do you balance client needs with the list of tasks you’re supposed to get done (with often so little time to do them!).  This workshop will describe three methods you can use to involve your client in what you’re asked to do, tailor your support to the client’s preferences as much as possible, and meet what the support plan requires of you.  Bring your questions – this is an interactive workshop developed specifically for front-line direct-care workers!

Frequently Asked Questions About This Session:

• How Long Is the Workshop?

         It can be delivered in 3-hours, or combined with another topic for a six-hour session.

• Can It Be Customized to Address Specific Challenges Faced by Our Staff?

         Yes!  Our trainers will work with you to plan a session that meets the unique needs of your organization.

For more information, or to book this workshop, please call us at 416-256-3010 / 800-267-6272 ext. 229 or email us at info@capacitybuilders.ca.