Crisis Aversion & Response Education (CARE) Certificate Training for Front-Line Staff
This in-service workshop provides your staff with the skills and abilities to:
- support others to avert crises through the identification and manipulation of causative and contributing factors
- respond in an effective manner when a crisis does occur
- work with the person to debrief and review the crisis situation to provide closure as well as to identify additional causative/contributing factors
- maintain a positive relationship with the person
- addresses the needs of clients, whether or not the client has dementia
Responding to upset or angry clients is part of your staff’s everyday life. When they respond well, the issue can be addressed and the client calmed. When staff don’t, the issue can escalate to aggression or even violence.
This unique program is tailored to the needs of staff working with clients/consumers and their families. CARE focuses on averting the crisis—through identification of ‘triggers’ and warning signs that crisis is developing. Participants learn to use de-escalation techniques that help a client regain balance and control. CARE is a hands-on training session that includes a wide range of techniques to support clients who are in or nearing crisis.
This certificate program includes verification that your staff can apply the skills taught. The certificate is valid for two years, after which time a three-hour refresher is required to maintain certificate validity.
Who Should Attend?
This full day workshop is for new or experienced front line staff working in community or facility settings.
What recent participants are saying about this workshop:
'Will help build my confidence with home visits.”
“It gave me answers about how to handle care to clients and made me more aware of my own actions.”
“Got new problem solving ideas.”
“Very relevant to current work with clients in the community.”
For more information, or to book this workshop, please call us at 416-256-3010 / 800-267-6272 ext. 229 or email us at firstname.lastname@example.org.