Communication and Inter-professional Collaboration
Any of these sessions may be extended or blended with another topic to provide a 6-hour, or longer, workshop
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New! Assessment and Presentation Skills for PSWs
3-hour workshop
More and more, care teams rely on the input of PSWs in the provision of excellent, client-centred support. This workshop will focus on the assessment, interpersonal and communication skills PSWs need to effectively communicate with others in the support team.
This workshop will help your staff:
3-hour workshop
More and more, care teams rely on the input of PSWs in the provision of excellent, client-centred support. This workshop will focus on the assessment, interpersonal and communication skills PSWs need to effectively communicate with others in the support team.
This workshop will help your staff:
- appreciate the contribution PSWs may make to the support team and their contribution to quality care
- identify their personal strengths and challenges in fully participating in the support team
- apply functional and cause and effect assessment tools to client situations
New! Inter-professional Collaboration Skills for PSWs
3-hour workshop
This session focusses on developing PSW confidence in expressing observations and assessments as a member of the support team. Participants will develop skill in providing appropriate and relevant information to other members of the team, as well as in describing their support in a manner that encourages other members to recognize its value.
This workshop will help your staff:
3-hour workshop
This session focusses on developing PSW confidence in expressing observations and assessments as a member of the support team. Participants will develop skill in providing appropriate and relevant information to other members of the team, as well as in describing their support in a manner that encourages other members to recognize its value.
This workshop will help your staff:
- understand and appreciate the roles of other members of the client’s support team
- identify the differing perspectives among team and the types of information most useful for each
- demonstrate effect communication based upon these assessments
Making Communication Work: Essential Skills for Front-Line Staff
3-hour workshop
PSWs communicate every day—and with every client. As a member of the client’s support team, they have a key role to play in building a trusting relationship with clients, family and peer caregivers, identifying needs and preferences, as well as relaying information and interpreting instructions. This workshop will focus on enhancing the skills of support workers to communicate positively, clearly and professionally with clients and caregivers. It will also provide techniques to deal with challenging situations where workplace conflict, gossip and toxicity damage trust.
This in-service workshop will help your staff:
3-hour workshop
PSWs communicate every day—and with every client. As a member of the client’s support team, they have a key role to play in building a trusting relationship with clients, family and peer caregivers, identifying needs and preferences, as well as relaying information and interpreting instructions. This workshop will focus on enhancing the skills of support workers to communicate positively, clearly and professionally with clients and caregivers. It will also provide techniques to deal with challenging situations where workplace conflict, gossip and toxicity damage trust.
This in-service workshop will help your staff:
- be better able to apply person-centred conversation techniques and tools to allow them to really connect with clients and caregivers
- be more likely to get their message across clearly
- more effectively resolve challenges with clients and peers
- better manage the workplace grapevine
New! How to Have Difficult Conversations with Clients and Caregivers
How do your support workers approach sensitive issues with clients and caregivers? Do you end up always having to intervene because delicate or uncomfortable topics were handled poorly? This session will cover techniques and tools useful in having difficult conversations, with the aim of establishing and maintaining a sense of goodwill with the client or caregiver. We’ll cover the difference between reacting and responding, basic empathy and de-escalation skills as well as what to do when the situation is clearly beyond the role of the worker.
This in-service workshop will help your staff:
How do your support workers approach sensitive issues with clients and caregivers? Do you end up always having to intervene because delicate or uncomfortable topics were handled poorly? This session will cover techniques and tools useful in having difficult conversations, with the aim of establishing and maintaining a sense of goodwill with the client or caregiver. We’ll cover the difference between reacting and responding, basic empathy and de-escalation skills as well as what to do when the situation is clearly beyond the role of the worker.
This in-service workshop will help your staff:
- recognize and appreciate how the client/family member sees the situation (and that their view is valid to them)
- identify common goals and needs
- distinguish between helpful and unhelpful responses in attaining consensus
- apply rapport-building and de-escalation skills to support a positive outcome
- know when to involve other members of the support team
Conflict Resolution and De-Escalation Techniques for PSWs
3-hour workshop
What really works when it comes to de-escalating anxious, hostile, or challenging behaviour? Often, how an individual responds to the behaviour is the key to defusing it. In this workshop, PSWs will learn about the dynamics of conflict, understand how to get to the source of a problem, and develop their own personal de-escalation strategies that will allow them to ‘step out’ of situations and not take things personally.
This in-service workshop will help your staff:
This workshop does not cover crisis intervention. See Crisis Aversion and Response Education (CARE) for our session that focuses on supporting clients in or near crisis.
3-hour workshop
What really works when it comes to de-escalating anxious, hostile, or challenging behaviour? Often, how an individual responds to the behaviour is the key to defusing it. In this workshop, PSWs will learn about the dynamics of conflict, understand how to get to the source of a problem, and develop their own personal de-escalation strategies that will allow them to ‘step out’ of situations and not take things personally.
This in-service workshop will help your staff:
- to be better prepared to approach challenging behaviours by staying calm, managing their responses, and setting limits and boundaries
- to try to generate win-win situations
- to have strategies that will help them de-escalate tense situations
- be more mindful about avoiding hostility when giving information
This workshop does not cover crisis intervention. See Crisis Aversion and Response Education (CARE) for our session that focuses on supporting clients in or near crisis.
Intercultural Communication
3-hour workshop
We live—and work in a multicultural setting. Unfortunately, differences among us may lead to miscommunication and conflict. This interactive workshop encourages reflection about our experiences as members of diverse communities and workplaces and to help develop inclusive attitudes. Participants learn to appreciate what others bring to the table, while identifying ways to understand and meet mutual needs to attain a win-win outcome. Participants have the opportunity to practice skills, identify and overcome challenges through self-reflection, simulations, small group exercises and large group discussion.
This workshop will help your staff:
3-hour workshop
We live—and work in a multicultural setting. Unfortunately, differences among us may lead to miscommunication and conflict. This interactive workshop encourages reflection about our experiences as members of diverse communities and workplaces and to help develop inclusive attitudes. Participants learn to appreciate what others bring to the table, while identifying ways to understand and meet mutual needs to attain a win-win outcome. Participants have the opportunity to practice skills, identify and overcome challenges through self-reflection, simulations, small group exercises and large group discussion.
This workshop will help your staff:
- relate the concept of personal culture to themselves—and to others
- reflect on their experiences stemming from social and cultural identities
- understand how cultural dynamics impact behaviour, communication and conflict styles
- examine how stereotypes and prejudice begin and are reinforced
- better understand and use inclusive approaches
Through Other Eyes
3-hour workshop
Through Other Eyes is an experiential workshop which simulates age-related changes (and common impairments) in hearing, sight and touch. Through participation in everyday activities, participants experience the problems and frustrations people with disabilities may experience in their everyday lives. We’ll focus on the impacts on both function and communication—and what helps minimize those impacts.
This workshop will help your staff:
3-hour workshop
Through Other Eyes is an experiential workshop which simulates age-related changes (and common impairments) in hearing, sight and touch. Through participation in everyday activities, participants experience the problems and frustrations people with disabilities may experience in their everyday lives. We’ll focus on the impacts on both function and communication—and what helps minimize those impacts.
This workshop will help your staff:
- understand age related changes in vision, hearing and touch as distinct from common impairments
- appreciate the impact of sensory changes on communication and ability
- identify interpersonal and environmental approaches to minimize impact
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Connect with us by phone, email or request an online quote:
info@capacitybuilders.ca 416-256-3010 ext. 229 1-800-267-6272 ext. 229 Request a Quote |
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