The Art and Science of Supervision

A two-day certificate course specifically designed for supervisors
working in a human-service setting

April 3 and 10 in Toronto*
Do any of these scenarios sound familiar?

  • A recent program reorganization has resulted in staff taking on new roles. You thought the transition was going well, but today one of your reports tells you she is physically unable to perform her new role, and another confides that she feels she’s being harassed by her new co-worker. 

  • Some days, you feel more like a referee than a supervisor.  Two of your staff members can’t be in a room together for more than a minute without quarreling, and you seem to have more than your fair share of demanding clients!  You do your best to intervene, but you wish you were more confident and skilled when dealing with conflict.

  • There just aren’t enough hours in the day to get everything done!  Even though you often work through lunch, your “to do” list somehow gets longer, not shorter, as the day goes on.  You’re stressed out, and you want to find a way to work smarter, not harder.

As an experienced supervisor, you’re responsible for the day-to-day performance of your team.  Most tasks are routine and you handle them well, but keeping up with new trends and dealing effectively with conflict can be daunting!  This 12-hour course will build on the skills you’ve already developed, and provide you with new strategies and approaches you can use as soon as you get back to the office. 

During the course, we’ll use real-world examples and case scenarios from a not-for-profit human service setting perspective, and you'll have lots of opportunities to discuss your own specific supervisory challenges. This is a very interactive and participative course – be prepared to learn and share your ideas with your colleagues, as well as gain new information and abilities through the session activities.  A certificate will be awarded for those who successfully complete the course.

This course is intended for persons who have been in a supervisory role in a human service organization from two to ten years.


Course Agenda:                                             

Day 1:
Unit One:  Highlights of Key Legislation That Impacts the Supervisor**
  • Accommodation under the Ontario Human Rights Code
  • Unsafe conditions, harassment, violence and work refusals under the Occupational Health and Safety Act
  • Provisions of the Employment Standards Act
  • Supervisor responsibilities under Canada’s Criminal Code  
 **  You will also receive tools, links and resources to other key legislation, such as AODA and the new Occupational Health and Safety Awareness and Training Regulation


Unit Two:  Decision-Making
  • Clarifying the issue
  • Identifying who needs to be involved—and how
  • Various decision making styles and when to use each one
  • Getting to yes—eliciting staff engagement
 
Day 2:

Unit Three: Conflict Resolution
  • Recognizing conflict vs crisis
  • Identifying triggers
  • Understand the dynamics of conflict escalation
  • De-escalate tense situations
  • Make people feel heard to generate win-win solutions

Unit Four: Diversity
  • Supervising in the diverse workplace
  • Diversity, discrimination and harassment
  • Attaining the Inclusive Workplace
  • Supporting cultural diversity for increases staff performance
  • When the client discriminates

Within each unit, students will have the opportunity to apply concepts and skills within the context of case examples reflective of the students’ work situation.

About Your Course Leader:

Lynelle Hamilton brings a strong background in front line management.  She has been a manager in health care and in education.  In 1993, Lynelle developed Capacity Builders’ first supervisory skills program, later updating the content and developing streams that address the needs of specific groups (new managers, managers-to-be, as well as skilled and experienced managers). In addition to the courses, Lynelle provides one-day workshops on many aspects of supervision.  She also works with individual agencies to develop supervisors’ skill within their own agency.  She has authored a workbook on supervision and has written articles on the subject.

Course Details:

Dates:         April 3 and 10,  2014 
                   9:30 a.m. to 4:30 p.m.

Location:    970 Lawrence Avenue W in Toronto (Dufferin/Lawrence).  We are located 7 minutes south of                                     Hwy. 401, and 5 minutes from the Lawrence West subway station.

Fee:            $399 (includes all materials and lunch)


Register Today - Space is Limited!

By Phone:     416-256-3010 ext. 229

By Fax:         Please print and fax this form to 416-256-3021

Online:          Please click here to register online

*Not close to Toronto?  No worries, we’ll come to you, anywhere in the province.  Please contact info@capacitybuilders.ca for more information.