Essential Skills for the New Supervisor
November 10, 17 and 24, 2015 in Toronto* SOLD OUT
It’s your first few months as a supervisor…you’re still learning how things are done, when the following situations arise. How would you handle them?
Moving into a supervisory role can be exciting and more than a little daunting! You’ve got a job description that tells you what you’re supposed to do, but no instruction manual to tell you how you’re supposed to do it!
This highly interactive 18-hour course will provide you with the skills and confidence to succeed in your new leadership role. You will have the opportunity to identify your personal strengths and challenges in supervision, learn how to build morale, explore strategies for handling conflicts and curbing absenteeism, and learn the fundamentals of employee documentation. We’ll use real-world examples and case scenarios from a not-for-profit human service setting perspective, and you will have lots of opportunities to discuss your own specific supervisory challenges.
At the conclusion of this session and within the contexts of a relevant work situation, participants will be able to:
1. Describe Situational Leadership and identify the participant’s preferred leadership style.
2. Apply the Situational Leadership framework to determine the most appropriate leadership style for the setting.
3. Describe supervisory communication skills as distinct from general business communication skills.
4. Effectively apply written and verbal communication skills in giving direction, guidance and general delegation.
5. Describe performance as a factor of both reinforcement and redirection; apply a constructive discipline
approach to performance issues
6. Effectively apply communication skills in counselling, redirection and discipline.
7. Describe the qualities of supervisory documentation; apply these in all aspects of documentation (other than
performance appraisal).
- A client’s daughter calls you to complain that one of your front-line staff was extremely rude to her mother. When you follow up with the employee, she insists that the situation is reversed – the client was rude to her! You don’t know who to believe, and it's up to you to resolve the issue.
- You try hard to support staff members in their work. You think that you’re creating a culture of openness and fairness for all your staff members. Then, you overhear a staff member tell another “Aah, watch out! She has her favourites, you know."
- You’re feeling burnt out. You work longer and harder, but it seems you just can't get ahead. You want to prove to management that you’re doing a good job, but you just can’t seem to keep up.
Moving into a supervisory role can be exciting and more than a little daunting! You’ve got a job description that tells you what you’re supposed to do, but no instruction manual to tell you how you’re supposed to do it!
This highly interactive 18-hour course will provide you with the skills and confidence to succeed in your new leadership role. You will have the opportunity to identify your personal strengths and challenges in supervision, learn how to build morale, explore strategies for handling conflicts and curbing absenteeism, and learn the fundamentals of employee documentation. We’ll use real-world examples and case scenarios from a not-for-profit human service setting perspective, and you will have lots of opportunities to discuss your own specific supervisory challenges.
At the conclusion of this session and within the contexts of a relevant work situation, participants will be able to:
1. Describe Situational Leadership and identify the participant’s preferred leadership style.
2. Apply the Situational Leadership framework to determine the most appropriate leadership style for the setting.
3. Describe supervisory communication skills as distinct from general business communication skills.
4. Effectively apply written and verbal communication skills in giving direction, guidance and general delegation.
5. Describe performance as a factor of both reinforcement and redirection; apply a constructive discipline
approach to performance issues
6. Effectively apply communication skills in counselling, redirection and discipline.
7. Describe the qualities of supervisory documentation; apply these in all aspects of documentation (other than
performance appraisal).
Course Topics:
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The Basics
- balancing tasks, values and getting things done - supervisory boundaries Managing Yourself & Your Time
Communication
Counselling & Redirection
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Comments from past participants: |
Who Should Attend?
Essential Skills for the New Supervisor is intended for persons who have been in a supervisory role in a human service organization for two years or less.
Essential Skills for the New Supervisor is intended for persons who have been in a supervisory role in a human service organization for two years or less.
About Your Course Leader:
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Lynelle Hamilton specializes in program planning and development, program evaluation and innovative education and training for people who work in human service settings. In 1993, Lynelle developed Capacity Builders’ first supervisory skills program, later updating the content and developing streams that address the needs of specific groups (new managers, managers-to-be, as well as skilled and experienced managers). In addition to the courses, Lynelle provides one-day workshops on many aspects of supervision. She also works with individual agencies to develop supervisors’ skill within their own agency. She has authored a workbook on supervision and has written articles on the subject.
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Course Details:
Dates: November 10, 17 & 24 2015
9:00 a.m. to 4:00 p.m.
Location: 970 Lawrence Avenue W in Toronto (Dufferin/Lawrence). We are located 10 minutes south of Hwy. 401, and 5 minutes from the Lawrence West subway station.
Fee: $520 (includes all materials and lunch)
Special Rate for OCSA Members: $465
THIS COURSE IS NOW SOLD OUT!
Questions? Please send us an email at info@capacitybuilders.ca.
9:00 a.m. to 4:00 p.m.
Location: 970 Lawrence Avenue W in Toronto (Dufferin/Lawrence). We are located 10 minutes south of Hwy. 401, and 5 minutes from the Lawrence West subway station.
Fee: $520 (includes all materials and lunch)
Special Rate for OCSA Members: $465
THIS COURSE IS NOW SOLD OUT!
Questions? Please send us an email at info@capacitybuilders.ca.
*Not close to Toronto? No worries, we’ll come to you, anywhere in the province. Please contact info@capacitybuilders.ca for more information.
